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Service Issues

When There’s Trouble at the Tap

There are a variety of reasons why a residence or business may experience a water outage from time to time. The first step you should take if you have no water is to call us at 902-432-1268. There could be emergency repairs occurring in your area, which may have forced us to temporarily turn off your water for a few hours so that crews can safely and properly repair a broken water line. 

If there is no city work occurring in your area but you still have no water, you should hire a plumber to investigate the problem.

The two most common reasons why a building mysteriously loses water service are:

1) A pipe in the basement or inside a wall has frozen (if the water outage occurs during cold weather)

2) Someone has closed a valve inside the building and forgot to open it again

Water Breaks

Underwater pipes can develop leaks due to the age of the pipes, the freeze-thaw cycle of winter weather, or a variety of other reasons. If you see water that seems to be leaking out from the ground, please contact our Municipal Services department at 902-432-1268. One of our trained water system operators will evaluate the situation and come up with a plan for the best way to deal with the leak. 

What if the leak is inside my property line?

Sometimes the water line connecting your house or business to the City system can develop a leak. City staff can temporarily disconnect the water to your property to determine if the leak is on your side or the City's side of the shut off valve. If the leak is on your side, you’ll be responsible for the cost of repair work, and you’ll need to hire a contractor to do the repair work for you. We can help you determine if the problem is inside your property line. 

For more information, contact:

Debbie Cameron 
debbie.cameron@city.summerside.pe.ca 
902-432-1268
City of Summerside, 275 Fitzroy Street, Summerside, PE C1N 1H9

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