Welcome to Summerside.ca โ€“ Official Site of the Municipal Government
Water

You can pay your water bill:

  • in person at our office (275 Fitzroy Street)
  • any financial institution (payment centre fee may apply)
  • by setting up pre-authorized payments
  • via online/telephone banking through your financial institution

Please call our office at 902-432-1230 with any inquiry you may have regarding your utility account. Our office hours are:

  • November–April: 8:30am–4:30pm
  • May–October: 8:30am–4:00pm

Utility Collection Process    

Summerside City Council has adopted a collections policy to ensure the timely collection of outstanding accounts.

The City appreciates that by far, the vast majority of residents and business owners pay their accounts on time, and in full.  However, in cases whereby payment obligations are not met, the City may disconnect services.

The following timeline and notifications will be followed prior to disconnection.  This timeline is also listed in the application form when signing up for a utility account:

  • For accounts with a past due amount greater than 10 days, the customer is notified in writing that they have 14 days to either make a payment in full, or to make payment arrangements.
  • If after the 14 days have expired and no payment or payment arrangement has been made, the customer is again notified in writing that their account has been classified Disconnection Pending.  A payment or payment arrangements must be made within 14 days.
  • If after the second notice period elapses and there is still no payment or payment arrangement made, the account will be scheduled for immediate disconnection.

If customers are not able to make payment in full, they will be expected to comply with a payment arrangement, the terms of which will be approved by the City. An arrangement may include an obligation to prepay an amount in advance, for anticipated service costs in the immediate future, for example up to 15-30 days.

If a payment arrangement is not adhered to and the City has not been notified of a payment being missed, disconnection will take place without further notice.  

For customers who are tenants of a property and are responsible to have the utilities in their name, please be advised that the landlord may be notified if your account becomes in arrears.

While the City undertakes to make every reasonable effort to deliver such notice (including registered mail), non-receipt of such notice will not cause deferral of the scheduled cut-off.

We thank you for your cooperation.  If you have any questions concerning this policy, please contact 902-432-1230.

For more information, please contact:

Mysie Merrett
902-432-1232
mmerrett@city.summerside.pe.ca
City of Summerside, 275 Fitzroy Street, Summerside, PE C1N 1H9

Related City Documents

Pre-authorized Payment Form

Related External Links

Island Waste Watch Management

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